Terms and conditions 2018-09-19T13:37:11+00:00

TERMS AND CONDITIONS


This document contains information on the use of this website (phyemby.com) and instruction on product purchase. Before entering this website, please refer to the Privacy Policy document to read about personal data processing and the use of cookies.

For any doubt which may arise about Privacy Policy, products, or website use, please contact us at hello@phyemby.com or by means of the “contacts” page form.

Products sale through the phyemby.com portal is managed only by PHYEMBY S.r.l.s., via delle alpi,1, 81038, Trentola-Ducenta (CE), REA: ce-309648, VAT/p.iva: 04231860612, registered capital €2.500,00, phone: +39 0818141078

WEBSITE USE


During the purchase process, users will be asked to read our sales terms and conditions and to accept them in order to complete a purchase order. Accepting our sales terms and conditions, you agree and declare the following:
– to use the website only to explore it and make legally valid orders;
– not to make fake or illegal order;
– to supply true data, such as addresses, phone numbers, email addresses and not fake ones;
– to be of legal age;
– to be contacted for delivery, shipping, advertising and invalid data.

Failure to receive correct data implies the impossibility to process and/or confirm eventual orders.

PROCEDURES


General sales conditions provide that there is no contract between the parties before an order is confirmed. PHYEMBY S.r.l.s. reserves the right to accept orders and to send a confirmation notice. If an order should be refused and the payment already completed, we will return the whole amount received.
An order can be entered following the phyemby.com online purchase procedures and will be forwarded after payment authorization (“buy”). A “purchase order confirmation” notice will be sent by mail. All purchase orders are subject to our approval which will be communicated with the “shipping confirmation” message. Only the goods contained in the shipping confirmation are object to the contract and we will not be obliged to ordered and not confirmed goods.

PRODUCTS AND SERVICE AVAILABILITY


The goods to this website are available for shipping in EU. In case, due to logistic reasons, an ordered good should be unavailable, we will immediately inform the purchaser, who will be able to enter a new order or request repayment.

DELIVERY


To satisfy our customer’s requirements we are committed to confirm and ship all orders within the date set in the shipping confirmation notice. Our deliveries are subject to various unpredictable logistic circumstances, in case of delivery delay, users will be informed via mail or other indicated media.
The term “delivery” means that the goods have arrived at the indicated destination domicile.
In case the user would not be at home at delivery, a new delivery date can be fixed contacting our customer care service or the shipping agent himself. The sipped goods can be tracked at any moment, as stated in the shipping confirmation e-mail.
Users will be responsible for the goods starting from the moment of delivery.

PAYMENT AND PRICE


Products purchase prices are indicated in the product page and include VAT. Shipping costs are not included and must be added according to the kind, as stated in the “Shipping” section. In case of price errors, users will be immediately informed and will be able to confirm the order or ask for repayment.
Payment is made during the purchase procedure, at the moment in which users are asked to choose payment mode, and enter shipping and/or invoicing data. Users who are already registered to the portal, it will be not necessary to enter already supplied data.
Users can request an invoice for the due amount sending an email to hello@phyemby.com the purchase procedure. Invoice will be sent via e-mail or included in the delivered package.

PAYMENT MODE


Payments for purchased goods can be made by credit card (Visa, Mastercard, American Express), paypal and prepaid cards (postepay, genius Card, etc.). Credit cards data entered in the Phyemby.com website are encrypted to reduce unauthorized access risks. In payments by Paypal, the amount is debited at the moment of purchase order confirmation. in all other kinds of payment a pre-authorization is made to verify the validity of the credit card. The due amount will be debited at the moment of goods shipping.

SHIPPING


Orders can be shipped to the address supplied by customers (home, office, P.O.Box, etc.).We use DHL shipping to cover whole european territory.

Shipping cost and time:
Italy: Free Shipping – 24/48h
Europe: 7,90€ – 48/72h
Users can enter a delivery address different from the one indicated for invoicing, thus allowing sending presents or receiving goods at a different address.
Free shipping on orders over 99,00 €.

Phyemby is not responsible for any custom duty or import tax.

RIGHT OF WITHDRAWAL AND GOODS RETURN POLICY


Users have 14 days from the moment of delivery to decide to keep or return one or more purchased items. In case of flawed goods, please give us communication within 24 hours from delivery. In both case, in compliance with art. 52 decree 206/03 (Privacy Act), as mod. decree 21/2014, users can use their right of withdrawal filling in the withdrawal form .Users can ask for repayment or replacement of flawed goods.
The above products can be returned via express courier following our instructions. The costs will be at customer’s charge. Items are to be returned in their original packaging with their labels and/or accessories (dust bag, container, etc.) and must not be altered.

INTELLECTUAL PROPERTY


Nothing in this website content has to be intended as the granting of any license or right to use any of the trademarks without prior and written consent. The written contents accessible in this website are property of their authors and are neither partly or completely reproducible without the author’s written consent.

COMMUNICATION


All communication must be sent preferably via website form or via given e-mail or other contacts. Phyemby.com uses e-mail, phone and whatsapp to send the users information about orders, products, services and payments.

FORCE MAJEURE


PHYEMBY S.r.l.s. is not responsible for failure to delivery and/or delivery delay due to force majeure events such as:
– strikes
– uprising, terrorist attack, war
– natural disaster
– transportation services obstacle (land, sea and air transport)
– communication network interruption
– laws imposed by governments
Even being beyond our reach, we are committed to completing orders as soon the above events are solved or during the same using the available means.

ENTIRETY OF CONTRACT


The terms and conditions under this contract summarize the accordance between users and our company and, signing it, the parties agree not to refer to other agreements not indicated or referred to in this document.

MODIFICATION


PHYEMBY S.r.l.s. reserves the right to modify its sales conditions. Anyway, we will refer to the law in force at the moment of purchase order shipping.

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